Last updated: January 2026
We understand that travel plans can change. This Refund Policy outlines how cancellations, changes and refunds are handled for bookings made through Africa Tripees.
Deposits paid to secure a booking are generally non-refundable, as they are used to hold accommodation, guides and permits on your behalf with our ground partners.
Refund eligibility for the remaining balance depends on how far in advance you cancel relative to your travel date, and on the cancellation terms of the specific lodges, permits and operators involved in your itinerary. These specific terms are shared with you at the time of booking confirmation.
If we are unable to deliver a confirmed itinerary due to circumstances within our control, you will be offered a full refund or an alternative itinerary of equal value.
In cases of events beyond reasonable control — including natural disasters, government travel restrictions, civil unrest or global health emergencies — refunds will be handled in line with the policies of our individual ground partners, which we will communicate transparently.
Certain items such as park permits, gorilla trekking permits and flight tickets are non-refundable once issued, as they are paid to third-party authorities in advance.
Refund requests should be submitted in writing to marketing@tripees.com, including your booking reference. We aim to respond within 5 business days.
We strongly recommend all travellers purchase comprehensive travel insurance covering trip cancellation and interruption to protect against non-refundable costs.
